Shipping for Winning Bidders
What is the Big Box Bids shipping policy?
Shipping policies and charges will differ amongst all divisions. Keep in contact your local division with specific shipping questions and or if they offer shipping. Below each listing their will be information regarding shipping polices for that specific auction. Small packages may be sent out via FedEx, UPS and or USPS. There will be a small packaging fee, which covers labor and materials under the discretion of each division. If more labor or materials are needed to securley package your items for certain shipments, a custom packaging fee may be required under the terms of each division.
How can I get a shipping quote/price after the auction has ended?
Once the division has the accurate weight and dimensions of your pallet(s) or box(s) the divisions office can then run a shipping quote and any insurance options available for your shipment. In the meantime, you can estimate your shipping costs using the provided dimensions listed on the auction and the weight of the items (which may be available through the online manufacturer's website). For smaller items, we recommend checking www.usps.com for your quote. For larger items, please use a freight company such as Estes, XPO, Old Dominion or any other freight companies that handle pallet(s) to residential and commercial address(s). Once the locations office have the finalized the shipping quotee, they will contact you for payment. If you do not respond to the quote within a designated time, a storage fee may be charged
Storage fees for LATE pickups?
Per the divisions discretion, any items not picked up or shipped may be charged a storage fee based on the amount of days and the amount of cubic feet the item(s) use in the divisons facility. If setting up your own shipping arranagments, please contact the divisions office and let them know you have arranged for shipping with a pick up date that has been approved by the divisions office.
Addtional charges for palletizing and or crating?
Larger items will be shipped via approved freight carrier companies to ensure the item(s) arrive in the condtion the franchise location sent them in. There is a fee of $50-100 for standard palletization (custom-built pallets will require additional fees). If you are arranging your own freight, you will be responsible to pay the franchise location the additonal palletizing fees before pick up. Please ensure that a Bill of Lading is email or faxed to the appropriate Big Box Bids division.
White glove delivery is available through certain divisions. This includes dropping the items off at the location of your choice. There may be extra fees for disassembly, moving up or down stairs, etc. Please your local division for quotes and availability.
How long does shipping take?
Shipping may take from one day or up to two weeks from when the auction ends depending on the divisions terms. The time frame will depend on the number of customers choosing shipping for the specific auction, the number items that need shipped, the custom crating that may take place, the size of the division and the location of the division. To SPEED up the process, contact the appropriate division the day after the auction ends and make shipping arrangments.
My shipment arrived damaged or items/pieces are missing?
If you receive your shippment and suspect possible damage or missing items, you MUST:
- Large palleted items: clearly note the damage and or missing items on the Bill of Lading BEFORE you sign. By choosing to accept the goods, your claim will automatically be declined in most cases.
- Small package: note the issues with the item(s), check the auction listing to make sure the description stated NEW in Box, contact division upon delivery.
- Take photos of any damaged items or packaging
- Contact us immeditatley upon delivery
- Keep all damaged packing materials for inspection
- Make sure to keep a copy of your delivery receipt
Damage does sometimes occur during shipping and when it does, we will go to the carrier company to get reimbursement for the damages. When you sign the delivery receipt, you take responsibility and ownership for the shipment in the condition noted on the receipt. If all or parts of your shipment are damaged and you do not note this on the delivery receipt, the divsion CANNOT guarantee compensation for the damage by the delivery carrier.
Can you ship outside of the United States?
At this time their are no divisions that ship outside of the United States.
"Call Before Delivery" Freight Carrier Delivery?
If requesting a "Call Before Delivery", the carrier will contact you 24 hours before the arrival of your order to schedule a delivery appointment. This service fee flucuates between freight carriers. This service must be paid for while booking and paying for your shipping invoice. If this service is selected after shipping invoice is paid, the division may access a fee for directly contacting the freight company and booking this addtional service. Typically, a 4-hour window is provided, however this varies by carrier and destination. Additional fees will apply if you require a time-specific delivery in which the 4-hour window needs to be shorter.Selecting this option will add a day or two to your transit time. The phone number associated with your address will be used to schedule the delivery. If you are not available to accept your shipment during a scheduled appointment, you will be responsibly for any fees by the carrier or freight for redelivery. If more then one appointment is missed, the carrier may reroute your item(s) to their carrier hub which will incure addtitonal fees. In some cases, after multiple delivery attempts have been missed, the carrier may deem the item(s) as abandoned. At that point you will NOT BE ENTILED TO ANY SORT OF REFUND ON THE ORGINAL PURCHASE AND ALL OF THE SHIPPING FEES. Additional fees will apply if you require a time-specific delivery in which the 4-hour window needs to be shorter.
What is "Liftgate Service"?
If you do not have a forklift to or loading dock to unload your items from the truck, you will need a liftgate and must request this when you order. There is an additional fee for liftgate service which will be noted in your shipping quote. A liftgate is a platform attached to the truck back that will lower your shipment to the ground.
Disclaimer
We will not be responsible for the acts or omissions of carriers or packers, whether recommended by us or not. Packing and handling of purchased lots by us is at the entire risk of the purchaser, and we will have no liability of any loss or damage to such items.
We recommend that you get shipping INSURANCE whenever available. Fedex orders cannot be shipped to PO boxes, so please ensure you include a street address. Per location, certain high value items will require the purchase of insurance and signed delivery.